Terms and Conditions
When you make a booking you guarantee that you have the authority to accept and do accept the terms of these
booking conditions. Further, the person signing the booking form warrants that he/she has full authority to do
so on behalf of all persons whose names appear on the booking form, and confirms that all such persons are
fully aware of and accept these conditions.
A confirmed reservation is made once a booking form, together with full deposit has been received from you
and confirmed in writing by us. A contract will exist as soon as we issue such confirmation. This contract
is made on the terms of these booking conditions, which are governed by English Law and both agree to submit
to the jurisdiction of the English Courts at all times.
Deposits & Balance Payments
Payment can be made by cash or cheque (made payable to 'The Bird ID Company'). If you would prefer to pay by
electronic transfer, please contact us. We are unable to take card payments.
When you make your booking, you must pay the required deposit as set out in our literature unless agreed
otherwise to confirm the reservation of a tour. For day tours, our standard deposit is £10 per person
per day. For tours involving accommodation, an additional deposit may be required, subject to the terms and
conditions of the accommodation provider. We will confirm any such additional deposit to you.
The balance payment for your tour must be paid at a specified date and no reminder will be sent. If the
balance is not paid in time, we reserve the right to cancel your tour arrangements. For day tours, the
balance payment is payable in cash or cheque (made payable to 'The Bird ID Company') on the day, or before.
For longer tours and those involving accommodation, the balance payment is due at least 14 days before
the start of the tour.
Cancellations & Refunds
In case of cancellation by the client, all deposits are non-refundable once the booking has been
confirmed. At our sole discretion, bookings may be transferrable to another date if such cancellation
is at least 14 days prior to the start of a tour. In such cases, an administration fee may be payable.
In case of cancellation 24 hours before the start of a tour, full payment will have to be made. If cancellation
is the fault of The Bird ID Company a full refund will be given.
Please note that bad weather will not necessarily result in the cancellation of a tour. The tour will normally
go ahead unless conditions are particularly bad or dangerous, in which case refunds are payable at our sole
discretion. We reserve the right to adjust itineraries to cope with the prevailing weather conditions on the day.
Groups will not normally exceed six clients plus the leader, unless by prior arrangement. The group can be
made up from a single booking or can be 'infilled' on an individual basis from multiple bookings at our
sole discretion, but only where client requirements are judged to be fully compatible. If client requirements
are not compatible and cannot be met through one tour, places will be allocated on a 'first come first served'
basis and later-booking clients will be offered an alternative date(s). Our aim is always to tailor the tour
as closely as possible to your requirements but a small amount of 'infilling' where this does not compromise
the agreed tour content ensures that we can offer a customised service but at a highly competitive price.
The final decision on all booking matters rests with The Bird ID Company.
The Bird ID Company reserves the right to decline any booking at its discretion without stating a reason and
also reserves the right to terminate without refund the participation of any client unable or unwilling to
conduct themselves in a manner compatible with the satisfactory operation of the tour and the enjoyment
of any other members of the group.
The Bird ID Company cannot be held responsible for any loss, damage to or theft of personal
belongings or for any illness, injury or accident which may occur during a tour unless proven to be caused
by negligence on the part of The Bird ID Company. Clients are bound to take all normal,
sensible precautions and exercise an appropriate degree of care at all times. Clients should take out suitable
holiday/household insurance for personal valuables. The Bird ID Company holds full public